User support and devices
Agree which users, devices and applications are covered, how requests are raised and who authorises changes. Build joiner, mover and leaver tasks into normal operations.
Cardiff · Managed IT
Managed IT services
in Cardiff.
A clearer owner for the technology your team relies on.
Service scope
What we can plan with you
Bring users, devices, updates and day-to-day support into an agreed service scope. Choose full outsourcing or support that complements your internal IT team.
Maintenance and visibility
Review patching, monitoring and asset records alongside the systems already in place. Identify gaps and agree maintenance windows before changes are made.
Planning and supplier coordination
Bring renewals, improvement projects and third-party responsibilities into a documented plan. Full outsourcing and co-managed arrangements can have different boundaries.
Choosing the right approach
Start with the requirement.
Then choose the setup.
Choose fully managed IT when you want an external partner to own the agreed day-to-day scope. Choose co-managed support when an internal team needs extra capability, project help or responsibility for a defined part of the environment.
Read our full managed it overview →Planning in Cardiff
Fit the service to the way your team works.
For organisations in Cardiff using several technology suppliers, an important first step is defining responsibility. Your broadband, phones, email and devices may be separate services, but staff still need a clear way to report an issue and understand what happens next.
Your managed it brief should account for how people work, the systems they depend on and any changes you are planning. The points below help connect those requirements to the wider environment.
Supplier handover
List existing providers, account owners and contract dates. Clarify who can authorise changes and arrange access before planning a migration or managed-service handover.
Service planning: Confirm the user, device and application inventory.
Communication continuity
Bring main numbers, shared mailboxes and business hours into the transition plan. Agree a cutover sequence and checks so customer communication is not an afterthought.
Before making changes: Document administrative access and incumbent-provider handover.
Prepare your enquiry
A better brief.
A clearer proposal.
User and device counts, current support arrangements and the systems your business cannot work without.
Request a managed it consultation →- Confirm the user, device and application inventory.
- Document administrative access and incumbent-provider handover.
- Agree support hours, escalation routes, exclusions and service targets in writing.
- Confirm the final scope, charges, exclusions and delivery arrangements before placing an order.
Questions, answered
Managed IT in Cardiff: good to know.
Does managed IT include absolutely everything?
Only the services recorded in your agreement are included. Hardware, licences, third-party applications, projects and on-site work should be explicitly scoped rather than assumed to be part of a monthly fee.
How is this service delivered in Cardiff?
Peravix is a UK provider with a registered office in London. We scope remote work and support around your systems. Any on-site attendance, installation or specific response commitment in Cardiff is agreed in advance and recorded in your proposal.
What determines the cost and setup time?
Pricing and lead time depend on your requirements, the existing environment, third-party dependencies and the agreed scope. We confirm the proposed arrangement before you commit. Keep existing services active until any migration or transfer is agreed.
Connected services
Plan the wider picture.
Cyber security in Cardiff →
Review device protection, identity, updates and exposure across your environment. Prioritise practical improvements and clarify which security responsibilities sit with each provider.
Microsoft 365 in Cardiff →
Join up licensing, Teams, SharePoint, OneDrive and identity management. Review permissions and information ownership before migrating files or expanding collaboration.
Backup and disaster recovery in Cardiff →
Match backup coverage to the systems and information you need to recover. Discuss retention, restore testing and the order in which business services need to return.
Let’s plan your next step.
Tell us about your Cardiff business and what you need from managed it. We’ll discuss suitability, scope and the route forward.